Client Service Manager | $70-80K | Canberra, ACT

This is a great opportunity to become a member of a thriving financial advisory practice with mentoring and growth within a national framework.  Grow your knowledge, skills and experience in a successful fast paced and growing practice.

The Business

With offices nationally and dynamic vision for future advice delivery, the Canberra practice provides financial planning and wealth management services with a focus on guiding Clients towards achieving their ideal financial and lifestyle goals.

The business specialises in providing advice to professionals, executives, and business owners through wealth creation and retirement strategies.

The Position

The primary objective of the role is to provide exceptional service and support to the Financial Planners with client relationships, enquiries, client account management, client reviews, and advice implementation. You will also act as a liaison between the clients and the firm ensuring that the clients receive the assistance they need, and their expectations are met.

Key Responsibilities:

• Address and handle client enquiries and concerns effectively
• Implementation of SOA’s/ROA’s and client strategies
• Prepare and handle application forms and comprehensive financial plans
• Maintain and update client information in the Xplan database
• Manage the administration and processing of client documents
• Oversee and schedule client appointments efficiently

 The Benefits

 Learn from highly skilled and experienced advisers that offer wide opportunities for learning from their expertise. Gain valuable experience and insights to develop and accelerate your professional development in the financial planning industry.

You can benefit from learning about the process and advice involved in financial planning which will provide you with a comprehensive and significant understanding of the industry’s best practices and strategies.

Be supported with training and advancement opportunities in the national framework.

The Person – ‘YOU’

Ideally you will have a minimum of one years experience in a similar financial advice industry role plus completion or near completion of post graduate qualifications.

The following skills and attributes will be highly regarded:

• Experience or proficiency in using XPlan is preferred
• Possession of a degree is preferred
• Strong desire for continuous learning and personal growth
• Dedication and passion for pursuing in financial planning career
• Positive and enthusiastic demeanour
• Experience in delivering high quality client service
• Outstanding written and verbal communication abilities
• A 'can do' attitude with the ability to learn fast, take ownership and work both independently and as part of team
• Well-organised with meticulous attention to detail
• Capable of managing multiple tasks and deliver to deadlines
• An adaptable and flexible nature
• Possession of strong problem-solving ability

Remuneration

A competitive salary is on offer and will be based on the individual’s qualifications and experience.